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Frequently Asked Questions

You don’t need a trade account to purchase from us we are open to trade and public if you require a trade account you can apply for a trade account via (then can we have a link to our trade account form)

The simplest and most popular means of payment is by sending your credit card information securely over the Internet. We accept card payments for all orders.

For Trade Counter collections, we are unable to accept credit card payments over the internet or telephone we will only be able to accept payment by the cardholder when collecting the goods in person on the Trade Counter.

We accept cash payments for Click & Collect, Call & Collect and Local Van Delivery orders.

We offer 1st class shipping on all orders.

All orders over £75 will receive shipping free of charge.

Depending on your location, it can take up to 3 working days for your parcel to arrive.

First class – 1-2 working days delivery.

We try our best to fulfill your orders on the day of purchase.

Switch electrical supplies ltd understand that from time to time you may not be entirely satisfied with the items that you have received. We have a simple returns policy, we will accept returns in the following instances where:

Goods are no longer required (if returned within 28 days of dispatch).The product must be in its original packaging and in a re-saleable condition.

Faulty goods (if returned within the manufacturer’s warranty period). The product will be subject to inspection upon return to our store. A replacement product may be sent to you or we will issue you with a full refund. This decision is solely at the discretion of switch electrical supplies ltd.

Incorrect goods supplied (if we are notified within 3 days of you receiving the goods and the goods are returned to us within 28 days of dispatch).

Goods damaged in transit (if we are notified within 3 days of you receiving the goods).

With any returns please contact us at

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